What should I do if a feature isn't working?

When you encounter a feature that isn't working as expected, don't worry - most issues can be quickly resolved. We've put together a systematic approach to help you get everything working smoothly again.

Quick Solutions Checklist

Start with these simple but effective solutions that resolve most common issues:

1. 1
   Refresh Your Browser
   • Press Ctrl+R (Windows/Linux) or ⌘+R (Mac)
   • This often resolves temporary glitches
   • Check if your issue is fixed

A simple refresh can clear up many temporary issues by reloading all the necessary resources and resetting any stuck states.

1. 2
   Clear Your Cache
   • Open your browser settings
   • Find the privacy/history section
   • Select "Clear browsing data"
   • Choose "Cached images and files"
   • Click the clear button
   • Log back in afterward

Your browser's cache stores website data to load pages faster, but sometimes this cached data can become outdated and cause issues.

1. 3
   Check Your Connection
   • Visit fast.com to test your speed
   • Try loading other websites
   • A stable connection of 1+ Mbps is recommended
   • Consider switching to a wired connection

A stable internet connection is crucial for our features to work properly. Connection issues can cause unexpected behavior or features to stop working.

1. 4
   Browser Settings
   • Enable JavaScript
   • Allow cookies for our domain
   • Disable ad blockers for our site
   • Try a different browser (Chrome, Firefox, or Chromium recommended)

Our platform relies on modern web technologies to deliver the best experience. Ensuring your browser settings are correctly configured helps prevent common issues.

Still Having Trouble?

If you've tried these steps and still experiencing issues, we're here to help:

• • Use our live chat for immediate assistance
• • Submit a detailed report through our contact form

The more details you can provide about the issue, the faster we can help you resolve it!