How do I get help from support?
We're always here to help! Let's connect you with the right support channel.
Getting help should be easy and efficient. We offer multiple ways to reach our support team, each designed to get you the assistance you need as quickly as possible.
Available Support Options
Choose the support channel that best fits your needs:
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1Live Chat Support
- Available 24/7
- Real-time assistance
- Fastest response time
- Perfect for quick questions
- Screen sharing available
Live chat is ideal for immediate assistance and quick questions that need real-time interaction.
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2Contact Form
- Available anytime
- Detailed responses
- Best for complex issues
- File attachments supported
- Thorough investigation
The contact form is perfect for complex issues that require detailed explanation or documentation.
Tips for Faster Support
Help us help you by following these guidelines:
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1Before Contacting Us
- Try the troubleshooting steps
- Check our help articles
- Note any error messages
- Prepare screenshots if relevant
Taking these steps before contacting support often leads to faster resolution.
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2When Describing Your Issue
- Be specific about the problem
- Include steps to reproduce
- Mention your browser/device
- List any solutions tried
- Add relevant screenshots
The more specific information you provide, the better we can assist you.
Pro Tip
Using live chat during active sessions often leads to the quickest resolution!
Never share your password or sensitive data in support messages.
Ready to Connect?
We're here to ensure your success:
- • Click the chat bubble in the corner
- • Visit our contact page to submit a detailed request
We're committed to helping you succeed with Directonaut!